AI-driven profiling and decisioning platform claims back-to-back wins at the Travolution Awards


Frankfurt, Germany – 5 December 2022:
For the second year running, and the fifth time in total, BD4 – the travel industry’s leading AI-driven real-time profiling and decisioning platform – was named a winner at the prestigious Travolution Awards 2022.

At a gala event in London on Thursday 24 November, the German-based company won the award in the category ‘Best Use of Artificial Intelligence’ for its work with Etihad Airways, the national airline of the United Arab Emirates. The airline also claimed an award in the category ‘Best for Flying’ for its work in optimizing digital touchpoints.

Mario Bellinzona, Chief Commercial Officer at BD4, said: “Our platform has proven yet again its outstanding ability to optimize the online experience for travel companies. Working with Etihad, we’ve been able to showcase the positive impact enhanced digital touchpoints have on a business. By providing the most relevant, targeted user interactions and sophisticated personalization, BD4 helps enhance customer satisfaction and conversion.”

Through its work with Etihad, BD4 has developed a new AI capability to address users individually, successfully targeting users who would otherwise not have purchased and offer them a tailored incentive, eliminating the need to give incentives to every user. By avoiding unnecessary discounting, the airline was able to streamline its booking process, increase revenue per user at a lower cost, and optimize budgets of their incentive programs.

Tristan Thomas, Director of Digital, Commercial & Customer at Etihad, said: “This award recognises Etihad’s attempts to deliver tailored experiences for all our guests. Not only can our guests expect the best experience on the ground and in the air, but they can also enjoy a seamless digital experience. Etihad continues to invest in partnerships that deliver strong digital capabilities, such as BD4.”

The Travolution Awards recognize the finest achievements in the online travel and travel technology sectors. Other winners in 2022 included TUI, Blue Bay Travel, On the Beach, and Hays Travel.

BD4’s AI-driven profiling and decisioning platform has been built with the travel, aviation and retail sectors at its heart. For more information visit bd4.ai

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ABOUT BD4
BD4 enables businesses to know what their customers want – before they want it. With its AI-driven 1:1 personalization, BD4 transforms ecommerce companies into customer-centric businesses, enabling them to understand and reflect each individual’s needs at the same time at scale.

BD4 is headquartered in Frankfurt am Main (Germany), with account executives in several markets including UK, US, France and Spain. The company is majority-owned by dnata, part of the Emirates Group. Discover more at bd4.ai